Support

Get help

Existing customers can reach our Colorado-based network operations center any time.

24/7 Support / NOC

Outages, degraded service, urgent changes.

24 / 7 / 365 network operations center

Quotes, coverage checks, plan changes.

Mon–Fri, 8am–6pm MT

Report network abuse, spam, or security issues originating from our network.

How do I report an outage?: Email service@sixtofiber.net with your service ID in the subject line, or call our 24/7 line at (877) 364-8080 (same number for sales). Our NOC also monitors the network proactively and may contact you first.
What is your response time?: Response and repair targets depend on your plan's SLA — see the Plans & Pricing page. Higher tiers include shorter response windows and mean-time-to-repair guarantees.
Do you provide the router?: We install and manage the fiber terminating equipment (ONT). Managed Wi-Fi and business routers are available as an add-on; you can also bring your own firewall/router.
How are service credits handled?: If we miss an SLA target, credits are applied to your next invoice. Contact support with the incident details to open a credit request.
Can I get a static IP or a larger IP block?: Yes. Every plan includes at least one static IPv4; larger IPv4 blocks and native IPv6 are available on request.

Still need help? Contact us.